The Simplest & Most Affordable
Customer Feedback Platform
Increase customer retention with Affiniv. Create and distribute multi-channel surveys in under 10 minutes — Email, WhatsApp, SMS, Web Embeds, and more. Get AI-powered actionable insights. Set up automations and follow-ups. No coding.
No credit card required · Free up to 25 responses
- Survey live in under 10 minutes
- Email · WhatsApp · SMS · Web
- AI-powered insights
- 25+ no-code integrations
Trusted by teams who care about Customer Experience
Collect, Analyze, and Act on Customer Feedback. No technical skills required.
Understand your customer experience in minutes through AI-powered NPS, CSAT, CES, or any custom survey.
Create Branded Surveys
Whether it's NPS, CSAT, CES, or a custom survey, create beautiful surveys with your branding. Personalise with logic branching and send from your own domain for ~30% higher responses.
- NPS, CSAT, CES & custom templates
- Send from your domain — builds trust
- Logic builder — ask the right question at the right time
- Brand logo, colours & background image
Distribute Over Multiple Channels With Automations
Reach customers wherever they are. Send surveys via Email, Website Embed, In-App Popup, WhatsApp, SMS, or shareable links — with automated triggers so the right survey goes at the right moment.
- Email, SMS, WhatsApp, web embed, in-app popup
- Automated trigger rules based on customer actions
- Throttle controls to avoid survey fatigue
- Mobile-friendly for maximum reach
Get AI-Powered Actionable Insights
Stop drowning in raw data. Affiniv's AI surfaces summaries, tags pain points, detects sentiment trends, and alerts you before problems escalate — all in a real-time dashboard.
- AI summary & sentiment analysis
- Segment reports by product, city, agent and more
- AI response tagging — surfaces pain points automatically
- Trend alerts & email digest
Close the Loop — Prevent Churn, Delight Customers
Feedback without action is noise. Auto-create support tickets for detractors, ask promoters for reviews, and push insights to your whole team — all without leaving Affiniv.
- Auto-request Google, Yelp, G2 reviews from promoters
- Push unhappy customers to Zendesk, HubSpot, Salesforce
- Email customers directly from the dashboard
- Share voice-of-customer with your whole org
Try Yourself — Create and Send a Survey in 10 Minutes
No credit card required · Free up to 25 responses
End-to-End Platform, with 25+ Integrations
Connect Affiniv to the tools your team already uses. Push feedback data to your CRM, trigger tickets in your helpdesk, alert your team on Slack — all without writing a single line of code.
- HubSpot
- Salesforce
- Zendesk
- Slack
- Shopify
- Intercom
- Google Sheets
- Zapier
Trusted by Leaders Who Care About Customer Experience
"With Affiniv, it was a breeze for us to get our key metrics like NPS, CSAT. No coding, nothing complex. And yes, the support and constant feature updates are amazing!"
Swapnil
Head of Customer Success
Indifi
"We integrated Affiniv to collect NPS from our customer base. Nicely integrates with our tech stack. Superb support. Zero hassle unlike some big names. The AI summary and custom reports are lifesavers."
Chinmay
VP Sales and Operations
TalentRecruit Software
"For our customer feedback, we tried Google Forms, Typeform and ActivCampaign. With Affiniv it's one tool and all feedback in one place."
Leo Paul
VP Engineering
Capricoast & HomeLane
"Good tool to keep track of your user feedback. A number of our feature ideas came from customer feedback. Bonus is the ability to increase reviews on G2 and AI trend alerts."
Rick
Customer Experience Consultant
MailerPlex Software
Ready to convert Customer Feedback into Retention?
Free up to 25 responses · 14-day fully-featured trial · No credit card required · Cancel anytime